Когда боту стоит молчать: приостановка автоответа, пока человек в чате

Оригинал

When the Bot Should Stay Quiet: Pausing Auto-Reply While a Human Is on the Thread | Weike AI

A great deal of the writing on chat automation is about what the bot should say. The harder design problem is when it should say nothing. An auto-reply that keeps firing while a colleague is mid-conversation with the same buyer does not look diligent; it looks like two voices talking over each other, one of which belongs to a script. Silence, applied at the right moments, is part of the reply — and like every other part of the reply, it works better as a designed rule than as an accident.